Welcome to Pujan Sathi. By accessing or using our
grocery delivery app and website, you agree to comply with and be
bound by the following Terms & Conditions.
1. Account Registration
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Users must provide accurate personal information while creating an account.
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You are responsible for maintaining the confidentiality of your account credentials.
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Pujan Sathi reserves the right to suspend accounts found using false information.
2. Orders & Availability
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All products are subject to availability and may be withdrawn at any time.
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Orders are confirmed only after successful payment or COD approval.
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We may cancel orders due to pricing errors, stock issues, or suspicious activity.
3. Pricing & Payments
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Prices displayed in the app include applicable taxes unless stated otherwise.
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Payments can be made through UPI, debit/credit cards, wallets, or COD.
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Pujan Sathi uses secure third-party payment gateways for transactions.
4. Delivery Policy
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Delivery times are estimated and may vary due to traffic, weather, or demand.
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Customers must provide accurate delivery addresses and contact details.
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Failed deliveries due to incorrect details may attract additional charges.
5. Cancellation & Refunds
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Orders may be cancelled before dispatch without penalty.
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Refunds for damaged or missing items will be processed after verification.
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Approved refunds may take 5–7 business days to reflect in your account.
6. User Responsibilities
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Users must not misuse the platform or engage in fraudulent activities.
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Abusive behavior toward delivery staff or support team is strictly prohibited.
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Violation of terms may lead to account suspension or permanent ban.
7. Intellectual Property
All content, logos, graphics, text, and software used in the
Pujan Sathi platform are protected under applicable intellectual
property laws and may not be copied without permission.
8. Limitation of Liability
Pujan Sathi shall not be held liable for indirect losses,
delays, or damages arising from the use of our services,
including delivery interruptions beyond our control.
9. Changes to Terms
We reserve the right to update these Terms & Conditions at any time.
Continued use of the platform after changes means you accept the revised terms.
