Welcome to Pujan Sathi.
We value customer satisfaction and aim to provide
quality grocery products and reliable delivery services.
This Refund Policy explains the conditions under which
refunds, returns, or replacements may be provided.
1. Eligibility for Refunds
Refunds or replacements may be issued in the following cases:
- Wrong product delivered
- Missing items in the order
- Damaged or leaked products
- Expired products delivered
- Poor-quality fresh produce
- Order cancelled but payment deducted
- Delivery not completed
2. Non-Refundable Items
The following items are generally non-refundable
unless damaged or defective:
- Opened or used products
- Perishable goods after acceptance
- Products without original packaging
- Orders reported after 24 hours of delivery
3. Time Limit for Complaints
Customers must report issues within:
- 24 hours for grocery and food items
- 48 hours for packaged or non-perishable items
4. Refund Process
To request a refund:
- Open the Pujan Sathi app
- Go to My Orders
- Select the order
- Tap "Report Issue / Request Refund"
- Upload photos if required
Our support team will review the request
within 2–5 business days.
5. Refund Method & Timeline
Approved refunds are processed to the original payment method.
Estimated Timelines:
- UPI: 2–5 business days
- Wallets: 1–3 business days
- Debit/Credit Cards: 5–10 business days
- Cash on Delivery: Refund to wallet or bank account
6. Order Cancellation
-
Orders can be cancelled before dispatch for a full refund.
-
Once the order is packed or out for delivery,
cancellation may not be possible.
7. Contact Support
For refund-related queries:
8. Policy Updates
Pujan Sathi reserves the right to update this
Refund Policy at any time without prior notice.
